Privacy Policy
Your privacy matters to us. This policy explains how balenquirosav collects, uses, and protects your personal information when you use our scenario modeling platform.
Information We Collect
When you interact with balenquirosav's scenario modeling platform, we collect different types of information to provide you with our services and improve your experience. Understanding what we collect helps you make informed decisions about sharing your data with us.
Personal Information You Provide
- Name, email address, and contact details when you create an account
- Professional information including job title and company name
- Payment information for subscription services (processed securely through third-party providers)
- Communications you send to our support team
- Feedback and responses to surveys or questionnaires
Usage and Technical Information
We automatically collect certain information about how you use our platform and the device you're using. This includes your IP address, browser type, operating system, and the pages you visit on our site. We also track how you interact with our scenario modeling tools to understand which features are most valuable to our users.
How We Use Your Information
Service Delivery: Your personal information helps us provide and maintain our scenario modeling platform. We use your account details to authenticate your access, process payments, and deliver the features you've subscribed to.
We analyze usage patterns to identify popular features and areas where users might need additional support. This analysis helps us prioritize improvements and develop new modeling capabilities that better serve our community.
We never sell your personal information to third parties. Your financial modeling data remains private and is only accessible to you and authorized members of your organization.
Communication and Support
We use your contact information to send important updates about your account, respond to your support requests, and occasionally share information about new features that might interest you. You can control these communications through your account settings.
Data Storage and Security
Your data is stored on secure servers located in Canada, with additional backup systems to ensure reliability and availability. We employ industry-standard encryption methods to protect your information both in transit and at rest.
Security Measures
- SSL/TLS encryption for all data transmission
- Regular security audits and vulnerability assessments
- Multi-factor authentication options for enhanced account protection
- Restricted access controls for our internal team members
- Regular data backups with secure off-site storage
While we implement robust security measures, no system is completely immune to threats. We continuously monitor our systems and update our security practices to address emerging risks in the digital landscape.
Your Rights and Choices
Under Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have specific rights regarding your personal information. We're committed to helping you exercise these rights in a straightforward manner.
Access and Control
You can access and update most of your personal information through your account dashboard. If you need to make changes that aren't available through the interface, contact our support team and we'll assist you within 30 days.
Data Portability
You have the right to receive a copy of your personal data in a structured, commonly used format. This includes your account information, usage history, and any modeling data you've created on our platform. We can typically provide this information within 30 days of your request.
Account Deletion
If you decide to close your account, we'll delete your personal information within 90 days, except where we're required to retain certain records for legal or regulatory purposes. Your modeling data will be permanently deleted and cannot be recovered after this process is complete.
Third-Party Services and Sharing
We work with selected third-party providers to deliver certain aspects of our service, including payment processing, customer support tools, and analytics platforms. These partners are contractually required to protect your information and can only use it for the specific services they provide to us.
- Payment Processors: We use established payment providers to handle subscription billing securely
- Analytics Services: We use analytics tools to understand how our platform is used and identify areas for improvement
- Customer Support: Our support ticketing system helps us provide timely assistance when you contact us
- Email Services: We use email service providers for account notifications and important updates
We may disclose your information if required by law, court order, or government regulation. In such cases, we'll make reasonable efforts to notify you unless prohibited by legal requirements.
International Data Transfers
While our primary data storage is located in Canada, some of our third-party service providers may process your information in other countries. When this occurs, we ensure these providers maintain adequate data protection standards through contractual agreements and compliance certifications.
If you're accessing our services from outside Canada, please understand that your information may be transferred to and processed in Canada, where our servers are located and our company is based.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices, technology, and applicable laws. When we make significant changes, we'll notify you through your registered email address and provide a summary of the key updates.
The current version of this policy is always available on our website. We encourage you to review it periodically, especially if you notice the "Last Updated" date has changed since your last visit.
Continued use of our platform after policy updates constitutes your acceptance of the revised terms. If you disagree with changes, you can close your account at any time.
Privacy Questions and Requests
Have questions about your privacy or want to exercise your data rights? We're here to help.
Brandon, MB R7A 7E3
Canada